Shipping & Returns

Processing Time: All orders are hand-packed at our bench in Phoenixville, PA, and dispatched within 1–2 business days.
Domestic Carrier: We ship domestically via USPS Ground Advantage and Priority Mail.
Hazardous Materials Compliance: Because our HERITAGE Aftershave Splash and RESERVE Eau de Parfum contain 200-Proof Perfumer's Alcohol, federal transport regulations mandate that these items ship via standard surface/ground transportation.
Tracking: A shipping confirmation email containing your tracking number will be issued automatically as soon as your order leaves the bench.

Return Window: Due to the personal care nature and hand-compounded integrity of our products, we accept returns only on unopened, unused items in their original packaging within 14 days of delivery.
Return Process: To initiate a return, contact our team at contact@redwardsco.com with your order number. Return shipping costs are the responsibility of the customer unless the return is due to our error or transit damage.
Damaged or Defective Items: If your glass bottle or packaging arrives damaged in transit, please notify us within 48 hours of delivery at contact@redwardsco.com with your order number and clear photos of the damage. We will immediately ship a replacement at no additional cost.